The following checks should solve the problem:

1. In your email software, check your "Spam / Junk Mail" folder.

2. Log in to your account and, in the "My information" section, check the email address you provided to register on Remember Provence. If there is an error, correct it.

3. Look in the section "My orders" of your account if your order has been registered.

If, despite the above advices , you do not find the confirmation e-mail, please contact our customer service who will do everything possible to help you.