User account

How to create an account?

To create an account in 3 clicks, it’s so easy:

1. Click on the "Sign in" button at the top right of the pages.

2. Click on the button "NO ACCOUNT? CREATE ONE HERE"

3. Fill out the form fields and click on the "SAVE" button ...

... Your account is activated and you are now logged in!


Why create a customer account?

You may have a customer account to enjoy full services of the site « remember-provence.com » that are reserved for our customers.

We only ask you for a minimum of information such as a billing address, delivery, an e-mail address.

The information concerning your birthday or our newsletter is optional but you open the possibility to receive certain privileges like the last new products, coupons, gifts, etc ... For professionals, the fields "Company name" and "Tax Identification Number" are required to ask for a pro account.

Important: Your personal data is only used in the processing of your orders (see Our data protection policy) and you can change your account information at any time (see How to modify my personal data?).


Forgot your password?

You forgot your password to access your account ... Don’t worry!

For security reasons, we never pass on your password to anyone (including yourself).

To access your account again, you must reset your password by following very simple steps:

  1. Go to the "Forgot your password?" page
  2. Fill in the email address of your account and click on the "Send reset link" button.
  3. A password request confirmation is sent to you by email: check your email box including any spam messages.
  4. Confirm your reset request by clicking the link provided in the email.
  5. Enter a new password and confirm.

How to modify my personal data?

In your account, under the "Mu information" option, you can change your name, your e-mail address and your password.

You can also enter your date of birth and subscribe to our newsletter to stay informed of our new products and get coupons.

For professionals, you can also apply for a pro account.

After making the changes, click "Save" to confirm them.


How to manage my addresses?

In your account, under the option "My Addresses", you have the possibility to modify, add or delete your addresses. You will be able to use these addresses for both delivery and invoicing. That saves you from having to enter this information when you place an order.

  1. To edit an address, select "Update" and edit the information and click "Save."
  2. To add a new address, click on "+ Create a new address", fill in the fields and save.
  3. To delete an address, simply click on "Delete".

How to delete my account?

If you wish to delete your account, we invite you to contact our customer service.

Warning: you will no longer have access to invoices already confirmed and paid. You will lose the saved data and it can not be recovered even by our services. Do not hesitate to give us the reasons for this deletion so that we can improve our services.