Our data protection policy

The protection and the use of the data is a vote of confidence and your confidence is essential for us. So that you felt in complete safety when you come on our site, we respect strictly the laws in the treatment of your personal data. We here wish to inform you about the seizure and the use of your data. The following data protection policy indicates you the data which will be seized on our Web site, which of these data will be handled and used and how, as well as the people to whom to send you for any question in this respect.

Key points (click on the link to reach directly the paragraph):

  1. Secure transmission of data.
  2. Competent authority and your rights.
  3. Collect, processing and use of personal data.
  4. Cookies.
  5. Log files.
  6. Web analysis.
  7. Retargeting and data capture by third parties for banner ads.

1. Secure transmission of data.

We transmit your personal data by encrypting them. This also applies to your order and your customer connection. To this end, we use the Transport Layer Security (TLS) or SSL (Secure Socket Layer) encryption system. In addition, we secure our site and other systems by means of technical and organizational measures against the loss, destruction, access, modification or dissemination of your data by any unauthorized person.

2. Competent authority and your rights.

The competent authority for the collection, processing and use of your personal data within the meaning of the Data Protection Act is Remember Provence SAS (hereinafter: Remember Provence). You can reach Remember Provence at the following coordinates:

- By mail: Remember Provence SAS, 527 chemin du Vallon des Brayes, 13880 Velaux, FRANCE

- Par e-mail : by using our online contact form.

You can at any time and free of charge know the data registered with us and request their correction, blocking or deletion using the coordinates above.

If you wish to object to the collection, processing or use of your data by Remember Provence in whole or in part in accordance with this data protection policy, you can send your objection by e-mail or by post to the contact details above.

3. Collect, processing and use of personal data.

Personal data are concrete or personal indications relating to a specific or determinable natural person. This includes, for example, your name, phone number, address, and all the basic data you provide when you register and create your customer account.

3.1 Customer account

For all customers who sign up with the "Create an Account" feature, we create a customer account, which is direct access to our password-protected home master data. In particular, you can consult the data on orders placed, in progress or recently sent or manage your personal data, addresses, assets or coupons.

3.1.1 Creating a customer account

The following data must be provided in order to create a customer account (mandatory data):

- your first name,

- your last name,

- your email address,

- your password.

To obtain a professional account, the following data is also required:

- Your Company,

- Your tax identification number.

You only need to provide your billing and shipping address if you place an order. To process your order, we need your name, address and correct payment details. We need your email address to confirm receipt of your order and shipping, and more generally to contact you. In addition, we use your email address for your login when you log in to your customer account.

3.1.2. Use of the customer account

You can use your Remember Provence account to access all of your data. If you do not break the connection to your customer account, you are automatically logged in. This feature allows you to use some of our services without having to log in to your customer account again. For security reasons, however, you will be asked to re-enter your password, for example if you want to change your personal data or if you want to place an order.

3.2 Capture, processing and use of your personal data

We capture, record and process your data for the entire purchase process, including for any future warranties, for our services, technical administration, for marketing purposes specific to our company (for more information, see paragraph 3.3), as well as to combat offenses and fraud. Your personal data will only be passed on to third parties if permitted by law, including for the purposes of performing the contract, for billing purposes, for marketing purposes or if you have consented to it previously. As part of the execution of the order, the service providers we use (such as the carrier, the logisticians, the banks) receive, for example, from us, the data necessary to execute the order and the contract. . Our service providers can only use the data thus transmitted for the execution of their mission.

3.3 Use of your data for advertising purposes

In addition to processing your data for the purchase process on Remember Provence, we also use your data for the following purposes: to continually improve your shopping sessions, make them more user-friendly and personal, to communicate with you about your orders, certain products in particular or marketing actions, and to suggest products or services that may interest you. To this end, we use the information we have, such as confirmation of receipt or reading of e-mails, information about the device you use, your internet connection, the operating system and the platform. the date and time of your visit to the site, the products you have viewed, and the information you have sent us (including automatically transmitted or generated information). We also use the history of your orders. You may at any time object to the use of your personal data for advertising purposes in whole or in part, wit