Your satisfaction is our priority. If you’re not satisfied, you may return the purchased products. Eligible items can be returned within 14 days of delivery in their original packaging.
Prepare your return in 3 steps:
1 - Summit your return request
Go on remember-provence.com, click on " Sign In " and connect with your email and password. In the section " My orders ", an option to return will show under each eligible item in your list of orders. Choose one or several concerned orders. Mark articles to be sent back and explain the reason of return.
From reception of your request, we create a follow-up of your return: you can then print the available return voucher from your Customer account in the section " Merchandise returns ".
2 - Send your parcel
Follow the instructions below:
- Pack articles very carefully. Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product(s) in any way). Your return could be refused if these conditions are not respected.
- In the plastic pouch stuck on the box, place the voucher of return previously printed instead of the delivery slip.
- Hand over your parcel of return to your favorite carrier. Remind the following delivery address:
Remember Provence SAS
527 Chemin du Vallon des Brayes
F-13880 VELAUX FRANCE
IMPORTANT: if your return is due to an error from us, the expenses of return will be paid off to you. Should the opposite occur, the expenses of return will be under your responsibility.
3 - Close of return and refund
Upon receipt of your parcel, we close the return file and, where necessary, we proceed to replacement, or refund of articles according to your choice.